Service Management places at your disposal a specialized technician.
Conjugated with the subscription of Arturai services, Service Management places at your disposal a specialized technician able to assist you in the management of any service. This technician will be aware of the needs of your company, and will regularly tune your products to ensure you get the best possible results out of them.
An Akamai Professional Services solution, Service Management Package gives you access to a Named Akamai Solution Expert, who will provide you with the on-going assistance and expertise you need to get the best out of your Akamai solution. Designed to free up your IT staff, the named contact will own and execute a suggested schedule of periodic activities — an Optimization Schedule — to help you identify tune-up and optimization opportunities in your Akamai configurations. Any implementation work is completed via on-going configuration assistance that you get with Service Management Package.
POTENTIAL BENEFITS TO YOUR BUSINESS
- Free up your IT staff: Akamai owns an Optimization Schedule to perform periodic checks for tune-up and optimization opportunities
- Get the most out of your Akamai investment: a Named Akamai Solution Expert who understands your business as well as your Akamai setup provides recommendations on your Akamai configurations, product features and enhancements
- Expert technology assistance: get on-going assistance from your Named Akamai Solution Expert who can efficiently respond to your technical requirements
- A Named Akamai Solution Expert
- Optimization Schedule: Akamai owned schedule of tune-up and optimization checks
- On-going Configuration Assistance: receive on-going assistance from your Akamai Solution Expert through quarterly hours
Named Akamai Solution Expert
Service Management Package gives you access to your Named Akamai Solution Expert.
This expert owns your Optimization Schedule and works closely with your team to understand your technology setup and your business priorities. With a high level of customer engagement they are not only able to offer contextual high-value recommendations but also quickly & efficiently implement changes in your configurations whenever required.
Service Management Package includes Optimization Schedule for your Akamai-powered assets, which is delivered by your named expert.
With the help of this schedule, Akamai will periodically do a tune-up check of your origin and Akamai configurations to ensure your Akamai solution is tuned for optimum performance. In addition, this schedule also helps identify optimization opportunities to enhance the performance of your Akamai powered web assets. Optimization or tune-up recommendations from the Optimization Schedule can be implemented using on-going configuration assistance hours that you get with the Service Management Package.
On-going Configuration Assistance
Your Service Management Package comes with quarterly hours that you can use to receive on-going configuration assistance from your Named Akamai Solution Expert. Designed to help you offload your Akamai setup optimization and tuning, below are some examples of how your expert can assist you through Service Management Package:
- Implementing optimizations and tune-ups from Optimization Schedule recommendations
- Adding new sites to existing configurations
- Changing caching, TTL, or redirect rules
- Performing configuration cleanups
- Updating SSL certificate
- Answering technical implementation questions
- Providing recommendations on utilizing advanced Akamai features
Service Management Package is the best companion service to tune and optimize your Akamai solution. Your Named Akamai Solution Expert works closely with your team and becomes familiar with your business and technology requirements. This helps them ensure you are leveraging our full feature functionality and that your configurations remain tuned to peak performance.