At Arturai, we see our partnership with Akamai as a dynamic construction where both parties gain a more complete market awareness.
1- Our service differences
Proven methodology based on 17+ years: Arturai accelerates the implementation of cloud delivery and security projects at a reduced cost, thanks to our continually enriched methodology.
Committed to personalized services: To maintain a high level of customer service we have defined internal objectives shared by all employees:
- service and efficient processing of the clients' requests
- personalized contacts and interlock meetings
- process of tracking and evaluation of the customer feedback
Straight through to an expert: Arturai is available 24*7*365 – and straightaway you speak to an expert, rather than a general helpdesk. We have employees with 10+ years’ experience – which means you speak to knowledge specialists who understand your business.
Flexibility to meet customers’ needs: In order to meet our customers’ needs, we include professional services in all our solutions. We don’t just resell Akamai; we wrap our deep knowledge and expertise.
We will prove the solution before a customer buys: All customers are assessed through the Arturai Assessment Framework as part of the initial proof of concept, delivered at no charge.
Arturai Customer Engineer: A single point of contact engineer will be assigned to a customer to help them understand the possibilities of all the services provided by Akamai.
2- The Akamai expert
Trusted partner: Arturai has been partnering with Akamai Technologies since 2001, making Arturai one of the oldest, trusted and most experienced Akamai partners capable of delivering a high level of insight technology, support, consultancy and assessment on Akamai products and services in the world. In recognition of our work, Akamai has awarded Arturai with its Global Innovative Solutions Award.
Deep knowledge speeding time-to-resolution: Arturai works exclusively with Akamai for CDN and services. Due to our depth of knowledge, we receive tailored training from Akamai, enabling us to go deeper than other partners. This is why we resolve 92% of tickets independently without escalation to Akamai, and have very happy customers.
Knowledge to customize solutions for different industries: Through our engineering, we design customized solutions using Akamai’s broad portfolio , meeting customers’ specific needs. We apply this approach across customers across a variety of industries, including worldwide sporting events, luxury, fashion and accessories brands, government agencies, online gaming sites, airlines, car manufacturers, television networks and banks.
3- Our joint heritage in cloud
Akamai is the world’s largest and most trusted cloud delivery network and platform, delivering 95 exabytes of data a year across billions of devices. Akamai makes it easier for you to provide the best and most secure digital experiences on any device, anytime, anywhere.
With the broadest array of best-in-class cloud delivery products and services, including superior web and mobile performance, cloud security, enterprise access and video delivery solutions – we underpin it all with exceptional customer service and 24/7 monitoring.